Shipping policy
JACK DOMINIC ERLE RATHBONE
Thank you for shopping with JACK DOMINIC ERLE RATHBONE. As a professional retailer of premium bag products, we focus on offering secure, reliable and customer-centric shipping services for global buyers. We always follow standardized order processing and protective packaging procedures to ensure every bag purchase is accurately fulfilled, well-preserved during transportation, and delivered in excellent condition within a reasonable logistics period.
1. Order Processing Time
Our warehouse team completes full order inspection, sorting and packaging procedures within 1-3 business days upon successful order confirmation, excluding weekends and statutory public holidays. Order processing schedules may be prolonged during peak shopping periods and promotional activities due to increased order traffic. We will deliver timely email notifications to customers once any notable shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees applicable to your purchase will be automatically calculated and clearly presented on the checkout interface before payment completion, ensuring full transparency of all logistics expenses.
Estimated delivery times:
Standard Shipping: 16 business days
All listed delivery durations are non-binding estimated values. Actual parcel arrival progress may be affected by logistics carrier operational delays, customs clearance review cycles, adverse weather conditions, regional logistics capacity constraints and public holiday arrangements.
3. Shipment Confirmation and Order Tracking
After your bag order is fully packaged and dispatched from our warehouse facility, you will receive an official shipment confirmation email attached with exclusive tracking codes and real-time parcel query access.
Tracking data and logistics status updates will generally be activated and available for online inquiry within 24-48 hours after the shipping carrier completes parcel collection and scanning.
4. Incorrect Address Disclaimer
Customers are solely responsible for double-checking and confirming the accuracy and completeness of recipient shipping information during the checkout process.
JACK DOMINIC ERLE RATHBONE undertakes no liability for misdelivery, delivery failure or parcel returns caused by wrong, missing or invalid address details provided by customers. Any packages returned to our warehouse due to address errors will be subject to additional reshipping fees, which shall be fully borne by the customer.
5. Lost or Damaged Packages
If your parcel is confirmed missing during cross-border transit, please contact our professional customer support team within 7 days of your scheduled expected delivery date to launch a formal logistics investigation.
If your ordered bag products arrive with structural damage, surface defects or broken packaging upon receipt, please reach out to our service team within 48 hours after delivery. You are required to provide clear original photos of damaged items and complete packaging for official verification. Our team will evaluate the issue comprehensively and provide optimal solutions in the shortest time possible.
6. Product Care Guidelines and International Shipping Rules
Each of our bag products is equipped with independent professional care and usage guidelines. Customers need to conduct daily use, cleaning and storage in strict accordance with official instructions. JACK DOMINIC ERLE RATHBONE is not accountable for product damage, deformation or aging caused by improper maintenance, private modification or artificial misuse.
All international cross-border shipments may incur import duties, customs taxes and other clearance fees formulated by the destination country’s local authorities. All such extra expenses are the exclusive responsibility of the customer and are not included in product unit prices or basic shipping charges.
7. Contact Information
For any inquiries, feedback or professional consultation regarding this Shipping Policy and your order logistics status, please feel free to contact us via the official channels below:
Trade Name: JACK DOMINIC ERLE RATHBONE
Phone number: (020) 6094-264
Email: info@orynthiasmart.shop
Physical address: 176 Kowhai Street, Hamilton Lake, Waikato, Hamilton 3204, New Zealand